This shows you how terrible the service is from sprint family plan. You get 20 Gigs of data plus 2 Gigs for every phone you add.up to ten phones . It not worth a hill of beans. What they are doing is cutting back the bandwidth as bad as a dial-up modem. If I use it at 4:00 am. it may work OK . Save your time, money and the cost to purchase a phone goto Verizon. Now I’ll have buy new Verizon phones and start all over, but I won’t have this problem to deal with.